ServiceNow Integration

ServiceNow Integration with TigerTrust

TigerTrust integrates with ServiceNow to bring certificate lifecycle management into your IT service management workflows. Automate ticket creation, sync with CMDB, and manage certificate operations through ServiceNow's powerful platform.

Integration Configuration

Configure the ServiceNow integration:

yaml
1# TigerTrust ServiceNow configuration
2integrations:
3  servicenow:
4    instance: your-instance.service-now.com
5    auth:
6      type: oauth
7      client_id: ${SNOW_CLIENT_ID}
8      client_secret: ${SNOW_CLIENT_SECRET}
9
10    tables:
11      incidents: incident
12      changes: change_request
13      cmdb: cmdb_ci_certificate
14
15    defaults:
16      assignment_group: "Certificate Management"
17      category: "Security"

Incident Management

Automatically create incidents for certificate issues:

json
1{
2  "table": "incident",
3  "data": {
4    "short_description": "Certificate Expired: api.example.com",
5    "description": "The SSL certificate for api.example.com has expired.\n\nCertificate Details:\n- Common Name: api.example.com\n- Expired: 2024-03-15\n- Issuer: DigiCert\n- Environment: Production",
6    "category": "Security",
7    "subcategory": "Certificate Management",
8    "impact": "2",
9    "urgency": "1",
10    "priority": "1",
11    "assignment_group": "Certificate Management",
12    "cmdb_ci": "cert-api-example-com"
13  }
14}

Change Management

Create change requests for certificate renewals:

yaml
1# Certificate renewal change request template
2change_request:
3  type: standard
4  template: "Certificate Renewal"
5
6  fields:
7    short_description: "Certificate Renewal: {{certificate.common_name}}"
8    description: |
9      Renewing SSL certificate for {{certificate.common_name}}
10
11      Current Certificate:
12      - Expires: {{certificate.expiry_date}}
13      - Issuer: {{certificate.issuer}}
14
15      New Certificate:
16      - Validity: 365 days
17      - Auto-provisioned: {{certificate.auto_renew}}
18
19    risk: low
20    impact: low
21    implementation_plan: |
22      1. Generate new certificate
23      2. Validate certificate chain
24      3. Deploy to target systems
25      4. Verify deployment
26      5. Update CMDB
27
28    backout_plan: |
29      1. Restore previous certificate
30      2. Verify rollback successful
31      3. Investigate renewal failure
32
33  approval:
34    required: true
35    groups:
36      - "CAB-Security"

CMDB Synchronization

Sync certificates as configuration items:

yaml
1# CMDB certificate CI schema
2cmdb_ci_certificate:
3  fields:
4    - name: common_name
5      label: "Common Name"
6      type: string
7
8    - name: san_entries
9      label: "Subject Alternative Names"
10      type: string_list
11
12    - name: issuer
13      label: "Certificate Authority"
14      type: reference
15      table: cmdb_ci_ca
16
17    - name: expiry_date
18      label: "Expiration Date"
19      type: date
20
21    - name: key_size
22      label: "Key Size"
23      type: integer
24
25    - name: algorithm
26      label: "Signature Algorithm"
27      type: string
28
29    - name: environment
30      label: "Environment"
31      type: choice
32      choices: [Production, Staging, Development]
33
34    - name: dependent_services
35      label: "Dependent Services"
36      type: relationship
37      table: cmdb_ci_service

Flow Designer Integration

Create ServiceNow flows for certificate operations:

yaml
1# Certificate expiration flow
2flow:
3  name: "Certificate Expiration Handler"
4  trigger:
5    type: event
6    event: tigertrust.certificate.expiring
7
8  actions:
9    - type: create_incident
10      when: days_until_expiry <= 7
11      template: critical_certificate_incident
12
13    - type: create_change
14      when: days_until_expiry <= 30
15      template: certificate_renewal_change
16
17    - type: notify
18      recipients:
19        - assignment_group.members
20        - service.owner
21      template: certificate_expiration_notice
22
23    - type: update_cmdb
24      ci_class: cmdb_ci_certificate
25      update:
26        status: "Expiring Soon"

SLA Management

Track certificate operation SLAs:

yaml
1# Certificate SLA definitions
2sla:
3  certificate_renewal:
4    name: "Certificate Renewal SLA"
5    target:
6      resolution_time: 5 days
7      response_time: 1 day
8    conditions:
9      category: "Certificate Renewal"
10      priority: [P1, P2]
11
12  certificate_incident:
13    name: "Certificate Incident SLA"
14    target:
15      resolution_time: 4 hours
16      response_time: 15 minutes
17    conditions:
18      category: "Certificate Incident"
19      impact: Critical

Reporting

Generate ServiceNow reports:

• Certificate inventory by business service
• Expiration timeline reports
• SLA compliance dashboards
• Certificate change history
• Policy violation trends

Integrate certificate lifecycle management with your IT service management workflows using TigerTrust and ServiceNow.