PagerDuty Integration

PagerDuty Integration with TigerTrust

TigerTrust integrates with PagerDuty for critical certificate incident management.

Events API Configuration

Configure TigerTrust to send events to PagerDuty:

yaml
1integrations:
2  pagerduty:
3    routing_key: $PAGERDUTY_ROUTING_KEY
4
5    severity_mapping:
6      certificate_expired: critical
7      certificate_expiring_7_days: error
8      certificate_expiring_30_days: warning
9      policy_violation: error
10      renewal_failed: critical
11
12    services:
13      production: PXXXXXX
14      staging: PYYYYYY

Incident Creation

TigerTrust sends Events API v2 formatted alerts:

json
1{
2  "routing_key": "your-routing-key",
3  "event_action": "trigger",
4  "dedup_key": "cert-api-example-com-expired",
5  "payload": {
6    "summary": "CRITICAL: Certificate Expired - api.example.com",
7    "severity": "critical",
8    "source": "TigerTrust",
9    "component": "api.example.com",
10    "group": "production",
11    "class": "certificate_expired",
12    "custom_details": {
13      "certificate_name": "api.example.com",
14      "issuer": "DigiCert",
15      "expired_date": "2024-03-15",
16      "environment": "production",
17      "affected_services": ["API Gateway", "Mobile App"]
18    }
19  },
20  "links": [
21    {
22      "href": "https://app.tigertrust.io/certificates/cert-123",
23      "text": "View in TigerTrust"
24    }
25  ]
26}

Service Directory

Organize certificate services in PagerDuty:

• Certificate Management (parent service)
  • Production Certificates
  • Staging Certificates
  • Internal PKI
  • Code Signing

Escalation Policies

Configure escalation for certificate incidents:

text
1Level 1 (0 min): Certificate Team On-Call
2Level 2 (15 min): Security Team Lead
3Level 3 (30 min): VP of Engineering
4Level 4 (60 min): CTO

Bi-directional Sync

TigerTrust responds to PagerDuty actions:

Alert Grouping

Intelligent alert grouping:

yaml
1grouping:
2  type: intelligent
3  fields:
4    - environment
5    - issuer
6  time_window: 300
7
8  # Group related certificate alerts
9  correlation:
10    - certificate_expired
11    - renewal_failed
12    - deployment_failed

Analytics Integration

Track certificate incident metrics:

• Mean Time to Acknowledge (MTTA)
• Mean Time to Resolve (MTTR)
• Incident frequency by certificate type
• On-call burden analysis

Runbook Automation

Trigger automated remediation:

yaml
1automation:
2  certificate_expired:
3    actions:
4      - trigger_renewal
5      - notify_stakeholders
6      - create_postmortem
7
8  renewal_failed:
9    actions:
10      - retry_renewal
11      - escalate_to_security

Ensure rapid response to certificate incidents with PagerDuty and TigerTrust.